[Close] 

INSIDE SALES/CUSTOMER SERVICE ASSOCIATE

Job Summary


Lawrence Screw Products, Inc. is a fastener and hardware distributor with domestic US warehouses located across the Midwestern and Southwestern regions. The company also maintains facilities in China and Puerto Rico.


We are seeking an Inside Sales/Customer Service Representative that has knowledge of and experience in the fastener and hardware industry. Fastener/Hardware distribution experience is a BIG plus. The inside sales representative will work cooperatively with the Sales Manager and other members of the Sales and Management teams to grow existing customers, create new customers and work to increase customer satisfaction.



Qualifications and Skills


If you already have Fastener/Hardware distribution experience it will put you on a fast track to being selected for one of our openings. We look favorably on candidates that have good computer skills along with experience using Microsoft Office programs like?Excel?and Word. We utilize an ERP system named V2 provided by Distribution One.



Phone/Communication Skills


Lawrence Screw believes that it is important to have good verbal communication skills in this day and age of emails. We seek candidates that are proactive and willing to speak to our customers.?



Benefits


The company provides an excellent benefit package that includes?health insurance?,?dental insurance?,?company sponsored?401k,?paid vacations?and?paid holidays?. Lawrence Screw Products continues to grow. Grow with us! We are ready to hire the right candidates. We are looking for team players to join and enhance our One Team environment with your skills and your energy.



Salary will be commensurate with ability and experience.


Job Duties:


Generate new and repeat sales by providing product and technical information in a timely manner.


Monitor customer requirements through MRP or similar activity. Analysis of MRP data is used to place order requirements with Purchasing to ensure timely delivery of needed products to our customers.


Determine customer requirements and expectations in order to recommend specific products and solutions. Initiate blueprint reviews to support this activity.


Where applicable recommend alternate products based on cost, availability or specifications.


Present price, credit and terms in accordance with standard company procedures.


Accurately process customer transactions such as orders, quotes or returns.


Provide accurate information regarding availability of in-stock items.


Coordinate with Purchasing to obtain accurate information from vendors relating to shipment dates and expected date of delivery.


Proactively recommend additional items/product lines to customers to increase customer satisfaction and improve transaction profitability.


Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.


Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.


Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.


Fill requests for information or samples.


Setup and maintain customer files.


Although this is an inside position some travel is required to visit customers as needed. All expenses for this type of travel are paid by the company.


Knowledge of fastener industry is a big plus! We have an immediate need for a person that has true fastener experience.





Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Entry Level Sales & Customer Service Associate
Edwardsville, IL Gateway Specialized Marketing
Sales & Customer Service Associate - Hourly Ba...
Chicago, IL Massage Envy
Sales & Customer Service Associate - Base Pay ...
Chicago, IL Massage Envy
Inside Sales / Customer Service
Elgin, IL Hendrick Metal Products
Inside Sales & Customer Service Representative...
Bloomington, IL Peoria Marketing